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ANSWERS TO YOUR QUESTIONS

Shopping Information

WHAT DO I DO IF THE DESIGN I WANT IS OUT OF STOCK?
If the item you want is out of stock, it might become available again soon if more cloth is available. Please send us an e-mail and we will get back to you with more information.
WHAT SHIPPING METHODS ARE AVAILABLE?
We do standard free shipping in Sweden.
HOW LONG WILL IT TAKE TO GET MY PACKAGE?
We will ship your order within 5 business days. The shipping time depends on delivery method
DO YOU SHIP INTERNATIONALLY?
At the moment we do not ship outside of Sweden. We will open up for international shipping shortly. In the meantime, please email support@dew.se if you live outside of Sweden and would like to buy a product.

Orders and Returns

WHO SHOULD I TO CONTACT IF I HAVE ANY QUERIES?
Please use our contact form or send us an e-mail at support@dew.se
HOW CAN I CANCEL OR CHANGE MY ORDER?
Please email support@dew.se to cancel your order according to terms and conditions, or to make a change in an order that has not yet been shipped.
HOW DO I RETURN A PRODUCT?
If you want to return a product, please send us an e-mail, for more information please visit our Return Policy.
WHAT DO I DO IF I HAVE A PROBLEM WITH A PRODUCT?
If you experience a problem with your product, please reach out to us using our contact form or simply send us an e-mail and we will do our best to assist you in the matter.

Product questions

CAN I MACHINE WASH MY d.e.w PRODUCTS?
The Wipy Pouch can be machine washed using a gentle cycle and maximum 40 degrees.
WHAT SIZES DO YOU HAVE ON YOUR PRODUCTS?
The Wipy Pouch is designed to fit ICA's wet wipe packages with a hard plastic lid. Most other packages fit as well, but the size of the opening will not be perfect. If you are interested in ordering a Wipy Pouch in a different size, please contact us.
ARE THE PATTERNS LIMITED EDITION?
Each version of our products are currently limited by availability of the cloth. When a product is out of stock we might be able to create more, but there is no guarantee.
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